 When onboarding and training a new employee, HR will provide the Store Manager with the New Hire Training Program sheet.  This Training Program sheet will be used by both the Store Manager and the new hire to allow for a smooth, structured training which covers all necessary topics.

Sales Associate Training Guide

 As a new Store Manager or Assistant Store Manager (SM/ASM), P\&C will provide both you, and your Regional Manager with your SM/ASM Training Program sheet.  This Training Program sheet will be used by both of you to allow for a smooth, structured training which covers all necessary topics.

Assistant Store Manager Training Guide

Store Manager Training Guide

Team Incentive Policy

Training Resources

CA - Manager Hub

US - Manager Hub (New)

Day to Day Duties

1-3-1 Problem Solving

Store Appearance Standards

Sales Target Incentive Program

Staff Benefits & Discounts

[FLOAT] Store Credit Card Policy

Assistant Store Manager - Job Description

Assistant Store Manager - Roles & Responsibilities

Your First 30 Days - Assistant Store Manager

Assistant Store Manager

Store Manager - Job Description

Store Manager - Roles & Responsibilities

Your First 30 Days - Store Manager

Store Manager

Your Role as a Manager

[RAMP] Store Budget & Credit Card Policy

Store Supplies

Maintenance Request Form

Security Towers (INEO)

Wholesale Products (TNW): Squish Candies & Candied Salmon

Store Standards

Operations

Manager Guide Introduction

Vendor Relationship Overview

The CSS (Current Store Status) List

Memberships Flow Map

Membership Tab Overview

Tasks Tab Overview

Membership Capacity Tracking

Glossary & Quick Reference

Foundations

Vendor Recruitment & Acceptance

Product Breakdown Guidelines

Investigating Suspected Wholesaling

Vendor Application Checklist

Recruitment & Selection

Invitation and Move-in

During Membership

End of Membership

Vendor Processes

Working with Vendors

Running a Promotion

Vendor Incident Reporting

Vendor Relations & Retention

Vendor Policies

Membership & Overage Rates

Forms & Templates

Vendor Policies, Rates & Forms

Vendor Relations - Manager Guide

Stripe Dashboard

MakersPOS 2.0 & Stripe (Coming Soon!)

What is Rippling

Disciplinary Action Procedure

Rippling (HRIS)

Hiring Process — End to End

Interview Questions

Job Offer Email (Sales Associates)

Onboarding a New Hire

Succession Planning

Handling Resignations & Terminations

Hiring & Onboarding

Store Marketing & Branded Material Access Policy

Responding to Negative Google Reviews

Store Instagram Guidelines & Policies

Marketing

Loss Prevention Guidebook

Product Care & Breakage Policy

Security Tower & Tags

Security Cameras — During Business Hours

Employee-Caused Damages & Losses

Standing Together: Responding to Hate in the Workplace

Employee Privacy Policy - Surveillance Cameras

Emergency Scenarios

Workplace Harassment Prevention Policy

Workplace Violence Prevention Policy

Workplace Incident Reports

Security & Safety

Retail Operations Forms

Vendor & Recruitment Forms

Careers & Applications

Forms & Quick Links