 Protecting Creativity, Community, and Opportunity Through Loss Prevention.  Protecting Creativity, Community, and Opportunity Through Loss Prevention.

Loss Prevention Guidebook

 You Break It, You Buy It Many of the products in our stores are handmade, one-of-a-kind pieces created by independent makers.  When an item is damaged, the makers often cannot repair or replace it.

Product Care & Breakage Policy

 What staff need to know about our security towers and tags — and your role in helping vendors use them.  As of November 1, 2024, every Makers location has at least one security tower , and Makers provides free security tags to vendors as a standard membership benefit — up to 300 tags per vendor, per month .

Security Tower & Tags

 During your shift, please keep the camera app open and the live feed visible at the front desk.  This guide covers how to open the app and set up your view.

Security Cameras — During Business Hours

 Applies to Sales Associates , Assistant Store Managers & Store Managers · Department Retail · Issued by Lianne Rymer · Issued October 23, 2025 To establish fair and consistent procedures for handling situations where an employee causes a financial loss, product damage, or monetary discrepancy while on shift.  If the loss is the customer's fault (i.

Employee-Caused Damages & Losses

 A guide for every Shop Makers team member on when and how to stand up for yourself, and your community.  A huge part of the Shop Makers mission is rooted in building a community that’s safe, and welcoming for all.

Standing Together: Responding to Hate in the Workplace

 Applies to All employees at Shop Makers locations Shop Makers uses surveillance cameras in our retail stores to promote the safety and security of employees, customers, and property, and to deter and investigate theft, vandalism, workplace incidents, and other security-related matters.  This policy applies to all employees, contractors, and visitors at any retail premises operated by Shop Makers across Canada, including mall-based and street-front store locations and any associated back-of-house, storage, and office areas in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario .

Employee Privacy Policy - Surveillance Cameras

 Stay calm and speak in a neutral, non-confrontational tone.  Maintain a safe distance and avoid escalating the situation.

Emergency Scenarios

 Applies to All employees at Shop Makers locations across Canada Shop Makers is dedicated to fostering a work environment where all employees are treated with respect and dignity.  We have a zero-tolerance policy for workplace harassment .

Workplace Harassment Prevention Policy

 Applies to All employees at Shop Makers locations across Canada Shop Makers is dedicated to the prevention of workplace violence and takes ultimate responsibility for the health and safety of its employees.  We are committed to taking every reasonable precaution to protect our workers from workplace violence originating from any source — including coworkers, supervisors, vendors, contractors, customers, and members of the public.

Workplace Violence Prevention Policy

Workplace Incident Reports

Store Instagram Guidelines & Policies

Security & Safety

Security and Safety

CA - Manager Hub

US - Manager Hub (New)

Day to Day Duties

1-3-1 Problem Solving

Store Appearance Standards

Sales Target Incentive Program

Staff Benefits & Discounts

[FLOAT] Store Credit Card Policy

Assistant Store Manager - Job Description

Assistant Store Manager - Roles & Responsibilities

Your First 30 Days - Assistant Store Manager

Assistant Store Manager

Store Manager - Job Description

Store Manager - Roles & Responsibilities

Your First 30 Days - Store Manager

Store Manager

Your Role as a Manager

[RAMP] Store Budget & Credit Card Policy

Store Supplies

Maintenance Request Form

Security Towers (INEO)

Wholesale Products (TNW): Squish Candies & Candied Salmon

Store Standards

Operations

Manager Guide Introduction

Vendor Relationship Overview

The CSS (Current Store Status) List

Memberships Flow Map

Membership Tab Overview

Tasks Tab Overview

Membership Capacity Tracking

Glossary & Quick Reference

Foundations

Vendor Recruitment & Acceptance

Product Breakdown Guidelines

Investigating Suspected Wholesaling

Vendor Application Checklist

Recruitment & Selection

Invitation and Move-in

During Membership

End of Membership

Vendor Processes

Working with Vendors

Running a Promotion

Vendor Incident Reporting

Vendor Relations & Retention

Vendor Policies

Training Resources

Membership & Overage Rates

Forms & Templates

Vendor Policies, Rates & Forms

Vendor Relations - Manager Guide

Stripe Dashboard

MakersPOS 2.0 & Stripe (Coming Soon!)

What is Rippling

Disciplinary Action Procedure

Rippling (HRIS)

Hiring Process — End to End

Interview Questions

Job Offer Email (Sales Associates)

Onboarding a New Hire

Succession Planning

Handling Resignations & Terminations

Team Incentive Policy

Hiring & Onboarding

Sales Associate Training Guide

Assistant Store Manager Training Guide

Store Manager Training Guide

Store Marketing & Branded Material Access Policy

Responding to Negative Google Reviews

Marketing

Retail Operations Forms

Vendor & Recruitment Forms

Careers & Applications

Forms & Quick Links