 Begin your day by checking the store email for any urgent communications or updates.  Familiarize yourself with the previous day's 'End of Day' report to stay informed about any noteworthy developments or updates.

Day to Day Duties

 The 1-3-1 method is a communication strategy that helps organize ideas, making it easier to present clear and concise points.  1-3-1 Problem Solving is a structured problem-solving method designed to simplify decision-making and to help get your voice heard It consists of three stages Identify One Issue Three Ways to Solve It One Proposed Solution As the person identifying the issue, you are likely the one with the most information as to what impact it has, and what is probably causing the issue, so why not be the person to recommend the best solution!

1-3-1 Problem Solving

 These guidelines will not only enhance the overall customer experience but also contribute to a positive and professional store image.  Regular training and periodic evaluations will help maintain these standards consistently.

Store Appearance Standards

 To recognize and reward the hard work and dedication of our store teams when monthly sales targets are achieved, fostering a positive and motivated work environment.  When a store meets or exceeds its monthly sales target, the store manager will be allocated a budget of $150-$250 based on the number of staff to treat their team, which is added to your monthly budget ($2000 + $200 = $2200 is your new stores monthly budget for the following month only ) .

Sales Target Incentive Program

 At Makers, we value the dedication and hard work of our team members.  To show our appreciation, we offer staff discounts on retail memberships and retail purchases .

Staff Benefits & Discounts

 Please note that managers are responsible for the proper use of the cards in accordance with the policy.  Budgets will be reviewed at the end of each month, and all receipts must be uploaded via the Receipts Submission Form This policy is effective as of October 1, 2024.

[FLOAT] Store Credit Card Policy

Assistant Store Manager

Store Manager

Your Role as a Manager

CA - Manager Hub

US - Manager Hub (New)

Assistant Store Manager - Job Description

Assistant Store Manager - Roles & Responsibilities

Your First 30 Days - Assistant Store Manager

Store Manager - Job Description

Store Manager - Roles & Responsibilities

Your First 30 Days - Store Manager

[RAMP] Store Budget & Credit Card Policy

Store Supplies

Maintenance Request Form

Security Towers (INEO)

Wholesale Products (TNW): Squish Candies & Candied Salmon

Store Standards

Operations

Manager Guide Introduction

Vendor Relationship Overview

The CSS (Current Store Status) List

Memberships Flow Map

Membership Tab Overview

Tasks Tab Overview

Membership Capacity Tracking

Glossary & Quick Reference

Foundations

Vendor Recruitment & Acceptance

Product Breakdown Guidelines

Investigating Suspected Wholesaling

Vendor Application Checklist

Recruitment & Selection

Invitation and Move-in

During Membership

End of Membership

Vendor Processes

Working with Vendors

Running a Promotion

Vendor Incident Reporting

Vendor Relations & Retention

Vendor Policies

Training Resources

Membership & Overage Rates

Forms & Templates

Vendor Policies, Rates & Forms

Vendor Relations - Manager Guide

Stripe Dashboard

MakersPOS 2.0 & Stripe (Coming Soon!)

What is Rippling

Disciplinary Action Procedure

Rippling (HRIS)

Hiring Process — End to End

Interview Questions

Job Offer Email (Sales Associates)

Onboarding a New Hire

Succession Planning

Handling Resignations & Terminations

Team Incentive Policy

Hiring & Onboarding

Sales Associate Training Guide

Assistant Store Manager Training Guide

Store Manager Training Guide

Store Marketing & Branded Material Access Policy

Responding to Negative Google Reviews

Store Instagram Guidelines & Policies

Marketing

Loss Prevention Guidebook

Product Care & Breakage Policy

Security Tower & Tags

Security Cameras — During Business Hours

Employee-Caused Damages & Losses

Standing Together: Responding to Hate in the Workplace

Employee Privacy Policy - Surveillance Cameras

Emergency Scenarios

Workplace Harassment Prevention Policy

Workplace Violence Prevention Policy

Workplace Incident Reports

Security & Safety

Retail Operations Forms

Vendor & Recruitment Forms

Careers & Applications

Forms & Quick Links