Security Tower & Tags

what staff need to know about our security towers and tags — and your role in helping vendors use them overview as of november 1, 2024, every makers location has at least one security tower , and makers provides free security tags to vendors as a standard membership benefit — up to 300 tags per vendor, per month as staff, you help administer this handing tags out to vendors, applying them for out of town vendors, managing the tower, and keeping the store's tag supply stocked know your store's tower frequency tags come in two frequencies, and you must give vendors the type that matches your store's tower am 58khz — west edmonton mall, southgate centre, willowbrook, polo park, cornwall, kingsway, gastown, the core, bayshore, midtown rf 8 2mhz — all other stores giving tags to vendors tags are free to vendors, up to 100 per day per store , to a limit of 300 per vendor, per month only products valued over $10 are eligible for free tags this runs on the honor system , so use reasonable judgment vendors who are in multiple stores can collect up to 100 tags at each store if a vendor wants to tag products already on display in store , they must email the store manager(s) first with the date and time they plan to come in, so you can make sure the store isn't too busy at that time new store openings tags won't be available on site until the technicians have installed the security tower out of town vendors for out of town vendors, staff can apply up to 100 tags onto their initial/current stock — but only when the vendor emails the store to request it for restocks , the vendor must order their own roll of tags and apply them before sending product in since staff are already busy restocking displays, they don't have time to also tag products during restocking deactivating tags at checkout each store has a deactivator pad (provided by the security company, ineo) at checkout, simply tap the security tag on the deactivator to deactivate it, so it won't set off the tower as the customer leaves handling the tower & alarms when the alarm goes off, first check that no tags have been placed too close to the tower — or left on a nearby shelf — as these can trigger it if the tower goes off on its own with no obvious cause, notify your manager so they can investigate if the tower keeps going off randomly, it may need maintenance from the security company, ineo tracking & reordering tag supply each store tracks the tags given out to vendors to make sure each vendor stays within the 300 tags per month limit both am 58khz and rf 8 2mhz tags can be reordered through ineo or amazon always double check that you're ordering the correct frequency for your store (see "know your store's tag frequency" above) good to know security tags do not work on metal surfaces — including aluminum, stainless steel, or magnetic surfaces once a tag is placed on metal, it deactivates and can no longer be used, so avoid applying tags directly to metal products or packaging