Security Towers (INEO)

security towers are installed at all makers locations please refer to this help centre page https //docs shopmakers ca/security towers and tags for more information, as well as vendor rules regarding tagging, quantity limits, and more tower setup your security tower shipment should include the following 4 items security tower deactivator pad (if your store does not already have one) roll of 40mm square tags base plate (the tower screws into this to prevent wobbling) if any of these items are missing, please notify your rm ordering tags and maintaining stock tags can be ordered through ineo's online store use code shopmakers2026 for a 10% discount on every purchase these expenses should be charged to your store credit card and will be deducted from your store budget for new store orders, you should initially order 7 rolls of tags note that for new stores, this initial order will not be deducted from your budget please aim to maintain a stock of at least a few thousand tags on hand installation instructions operations will coordinate with ineo technicians to install the towers as needed assistance from store staff should be minimal, but please refer to the following guidelines if necessary we do not screw our towers into the ground; we use the base plate for stabilization all wires should be secured to the ground using plastic wire channels https //www amazon ca/concealer delamu raceway mounted cc02 15white/dp/b08njjprp1 (and covered with faux wood covering https //www amazon ca/gscit club adhesive baseboards handicraft/dp/b0cg7wz78c , if appropriate) security tower alarms the security towers in the store are there to help prevent theft and ensure a safe environment for both customers and staff these systems are designed to detect security tags on merchandise as customers move through the store or approach the exit please be aware of their presence and understand that they are a key part of our store’s overall security measures if you notice any issues with the towers, or if a security alarm goes off, kindly assist customers as needed and notify a manager if necessary post alarm scenarios assess your safety first use non accusatory language “we might have forgotten to deactivate a tag ” “perhaps it’s from a purchase made in another store let’s sort it out together ” if the customer cooperates, resolve the issue politely if they decline to engage, note the time and description for your manager and report the incident promptly minimal, non physical intervention may be used to prevent harm or the escape of a shoplifter only when it is safe to do so if you have any questions about security towers, please first connect with your rm for support otherwise, please reach out to operations\@shopmakers ca, https //operations\@shopmakers ca and we'll do our best to help!