 Our vendors are the heart of Shop Makers.  They are not just participants in the store; their success is our success, and the relationship we build with them is the single biggest reason they stay.

Vendor Relationship Overview

 The CSS (Current Store Status) list is how each store tracks who is in every spot and what is changing.  It is the fastest way for any staff member to see occupancy and churn at a glance.

The CSS (Current Store Status) List

 Every membership moves through the same lifecycle, driven by the actions staff and vendors can take, and by one billing rule underneath all of it.  This page explains what each action does to the vendor's dates, their billing, and what shows on the Memberships page.

Memberships Flow Map

 Systems orientation The Memberships tab is where you manage everything to do with vendor memberships in MakersPOS 2. 0.

Membership Tab Overview

 The Tasks tab in MakersPOS 2. 0 is your store's to-do list.

Tasks Tab Overview

 Keep each store's membership capacity numbers accurate and up to date , set out how specialty memberships are handled, and define the timeline for reporting changes.  Accurate capacity numbers let us keep store layouts consistent, manage vendor expectations, and maintain a balanced sales floor.

Membership Capacity Tracking

 Membership the vendor's agreement to sell at a store (not "rent" or "lease").  Move-in date when a vendor's products go on the shelf (aka "start date").

Glossary & Quick Reference

Manager Guide Introduction

Foundations

CA - Manager Hub

US - Manager Hub (New)

Day to Day Duties

1-3-1 Problem Solving

Store Appearance Standards

Sales Target Incentive Program

Staff Benefits & Discounts

[FLOAT] Store Credit Card Policy

Assistant Store Manager - Job Description

Assistant Store Manager - Roles & Responsibilities

Your First 30 Days - Assistant Store Manager

Assistant Store Manager

Store Manager - Job Description

Store Manager - Roles & Responsibilities

Your First 30 Days - Store Manager

Store Manager

Your Role as a Manager

[RAMP] Store Budget & Credit Card Policy

Store Supplies

Maintenance Request Form

Security Towers (INEO)

Wholesale Products (TNW): Squish Candies & Candied Salmon

Store Standards

Operations

Vendor Recruitment & Acceptance

Product Breakdown Guidelines

Investigating Suspected Wholesaling

Vendor Application Checklist

Recruitment & Selection

Invitation and Move-in

During Membership

End of Membership

Vendor Processes

Working with Vendors

Running a Promotion

Vendor Incident Reporting

Vendor Relations & Retention

Vendor Policies

Training Resources

Membership & Overage Rates

Forms & Templates

Vendor Policies, Rates & Forms

Vendor Relations - Manager Guide

Stripe Dashboard

MakersPOS 2.0 & Stripe (Coming Soon!)

What is Rippling

Disciplinary Action Procedure

Rippling (HRIS)

Hiring Process — End to End

Interview Questions

Job Offer Email (Sales Associates)

Onboarding a New Hire

Succession Planning

Handling Resignations & Terminations

Team Incentive Policy

Hiring & Onboarding

Sales Associate Training Guide

Assistant Store Manager Training Guide

Store Manager Training Guide

Store Marketing & Branded Material Access Policy

Responding to Negative Google Reviews

Store Instagram Guidelines & Policies

Marketing

Loss Prevention Guidebook

Product Care & Breakage Policy

Security Tower & Tags

Security Cameras — During Business Hours

Employee-Caused Damages & Losses

Standing Together: Responding to Hate in the Workplace

Employee Privacy Policy - Surveillance Cameras

Emergency Scenarios

Workplace Harassment Prevention Policy

Workplace Violence Prevention Policy

Workplace Incident Reports

Security & Safety

Retail Operations Forms

Vendor & Recruitment Forms

Careers & Applications

Forms & Quick Links