Vendor Relationship Overview

why this matters our vendors are the heart of shop makers they are not just participants in the store; their success is our success, and the relationship we build with them is the single biggest reason they stay making a vendor feel welcomed, heard, and genuinely supported is part of every team member's job, not just the manager's the procedures across the manager hub cover the mechanics of running a vendor's membership this page is about how we treat people while we do it the standard everyone engage with vendors courteously, and help where you can respond promptly never leave a vendor hanging, even if the honest answer right now is "let me look into that " sales associates if you do not know the answer, let your asm or sm know, and ask the vendor to email the store so their question is tracked and answered in good time managers follow up within 2 business days of any request or question if you do not have the answer yet, tell the vendor you are looking into it rather than going quiet a quick holding reply beats silence every time where to send things getting a vendor to the right place quickly is part of good service general questions the store email onboarding, accounts, general support vendor support, vendorsupport\@shopmakers ca membership, billing, charges nadia, membership & payout coordinator, nadia\@shopmakers ca not sure how to approach a conversation with a vendor speak with your am or rm the bottom line strong vendor relationships are what make shop makers work every courteous, timely interaction is part of that, and it is the foundation everything we are building