Manager Guide Introduction

welcome to the vendor relations manager guide your home base for supporting vendors consistently and effectively, no matter which store you’re working in this guide brings together the policies, processes, coaching tools, and resources you need to manage vendor relationships, address common situations, and help makers succeed in their space use each sections to find what you need this guide connects back to the makers help centre policies and processes so you can feel confident that you’re giving vendors consistent, accurate information what is in this guide foundations the starting point who we are, how the vendor relationship works, and the core vocabulary and expectations you will carry into every conversation recruitment & selection how to find, assess, and welcome the right makers for your store learn how to source potential vendors, evaluate products against our guidelines, and determine whether a maker is the right fit for your store and customers vendor processes the day to day mechanics of managing vendors in makerspos find step by step guidance for inviting and onboarding vendors, processing membership changes, managing overages and renewals, and handling common vendor processes consistently across every store vendor relations & retention build stronger vendor relationships and help makers succeed find resources for supporting and coaching vendors, strengthening retention, addressing challenges, and reporting vendor incidents vendor policies, rates & forms your go to reference for vendor policies, membership rates, and forms find everything you need in one place, including product and display guidelines, billing, cancellation, membership change policies, current membership rate sheets, display overage rates, and links to key forms and templates content in this guide is for managers only nothing here should be shared directly with vendors when a vendor needs a resource, point them to the help centre https //docs shopmakers ca/