 Your home base for supporting vendors consistently and effectively, no matter which store you’re working in.  This guide brings together the policies, processes, coaching tools, and resources you need to manage vendor relationships, address common situations, and help makers succeed in their space.

Manager Guide Introduction

Foundations

Recruitment & Selection

Vendor Processes

Vendor Relations & Retention

Vendor Policies, Rates & Forms

Store Standards

Vendor Relations - Manager Guide

CA - Manager Hub

US - Manager Hub (New)

Day to Day Duties

1-3-1 Problem Solving

Store Appearance Standards

Sales Target Incentive Program

Staff Benefits & Discounts

[FLOAT] Store Credit Card Policy

Assistant Store Manager - Job Description

Assistant Store Manager - Roles & Responsibilities

Your First 30 Days - Assistant Store Manager

Assistant Store Manager

Store Manager - Job Description

Store Manager - Roles & Responsibilities

Your First 30 Days - Store Manager

Store Manager

Your Role as a Manager

[RAMP] Store Budget & Credit Card Policy

Store Supplies

Maintenance Request Form

Security Towers (INEO)

Wholesale Products (TNW): Squish Candies & Candied Salmon

Operations

Vendor Relationship Overview

The CSS (Current Store Status) List

Memberships Flow Map

Membership Tab Overview

Tasks Tab Overview

Membership Capacity Tracking

Glossary & Quick Reference

Vendor Recruitment & Acceptance

Product Breakdown Guidelines

Investigating Suspected Wholesaling

Vendor Application Checklist

Invitation and Move-in

During Membership

End of Membership

Working with Vendors

Running a Promotion

Vendor Incident Reporting

Vendor Policies

Training Resources

Membership & Overage Rates

Forms & Templates

Stripe Dashboard

MakersPOS 2.0 & Stripe (Coming Soon!)

What is Rippling

Disciplinary Action Procedure

Rippling (HRIS)

Hiring Process — End to End

Interview Questions

Job Offer Email (Sales Associates)

Onboarding a New Hire

Succession Planning

Handling Resignations & Terminations

Team Incentive Policy

Hiring & Onboarding

Sales Associate Training Guide

Assistant Store Manager Training Guide

Store Manager Training Guide

Store Marketing & Branded Material Access Policy

Responding to Negative Google Reviews

Store Instagram Guidelines & Policies

Marketing

Loss Prevention Guidebook

Product Care & Breakage Policy

Security Tower & Tags

Security Cameras — During Business Hours

Employee-Caused Damages & Losses

Standing Together: Responding to Hate in the Workplace

Employee Privacy Policy - Surveillance Cameras

Emergency Scenarios

Workplace Harassment Prevention Policy

Workplace Violence Prevention Policy

Workplace Incident Reports

Security & Safety

Retail Operations Forms

Vendor & Recruitment Forms

Careers & Applications

Forms & Quick Links