Sales Associate Training Guide

new sales associate training program when onboarding and training a new employee, hr will provide the store manager with the new hire training program sheet this training program sheet will be used by both the store manager and the new hire to allow for a smooth, structured training which covers all necessary topics continuous training of your team it is important to regularly train and update employees on our expectations of them and their understanding of their role consider the following points when reminding or re training your staff on our expectations enhanced customer service train staff on product details and makers to enhance customer interactions ensure there are no wait times team members are available to assist customers promptly no use of phones, texting, or sitting at the front cash station staff should greet each customer with “welcome to makers” and ask, “have you been to a makers before?” ensure staff can explain the makers concept to new customers clearly and effectively ensure all staff have the ability to provide personalized recommendations based on customer preferences product knowledge regularly train staff on existing and new makers who they are, what they sell, and their unique story tip stories sell! use quiet times to discuss product education and makers’ stories with staff review and understand the sales performance of each maker—encourage staff to promote lower performing makers incentive programs all staff members know what the monthly targets are set and communicate daily sales targets for each team member create friendly sales contests with rewards for top performer