Emergency Scenarios

handling serious situations for sales associates aggressive customers stay calm and speak in a neutral, non confrontational tone maintain a safe distance and avoid escalating the situation use phrases like “i understand your frustration let me see how i can help ” signal for managerial assistance if the situation intensifies inform your manager as soon as possible violent offenders prioritize safety do not engage with the individual move to a safe area and alert management or security immediately avoid trying to intervene physically emergency situations assist customers in leaving the store safely, using designated exits follow the store’s emergency plan as outlined in training communicate the situation to your store manager promptly remain calm to avoid causing panic