 Effective August 5, 2026 · Applies to All Store Managers · Owner Operations This policy explains upcoming changes to how store managers access Canva and Vistaprint, and introduces the new process for requesting branded materials such as business cards, gift receipts, signage, and handouts.  These changes take effect immediately.

Store Marketing & Branded Material Access Policy

 At Makers, our mission is to create welcoming, community-driven retail spaces.  Because we operate stores across multiple provinces, online reviews play a powerful role in how customers, vendors, and future team members perceive our brand.

Responding to Negative Google Reviews

 Guidelines and best practices for running your store's Instagram account — keep it friendly, on-brand, and fun.  Each Shop Makers store location can have its own store-level Instagram account.

Store Instagram Guidelines & Policies

Store Manager Training Guide

Marketing

CA - Manager Hub

US - Manager Hub (New)

Day to Day Duties

1-3-1 Problem Solving

Store Appearance Standards

Sales Target Incentive Program

Staff Benefits & Discounts

[FLOAT] Store Credit Card Policy

Assistant Store Manager - Job Description

Assistant Store Manager - Roles & Responsibilities

Your First 30 Days - Assistant Store Manager

Assistant Store Manager

Store Manager - Job Description

Store Manager - Roles & Responsibilities

Your First 30 Days - Store Manager

Store Manager

Your Role as a Manager

[RAMP] Store Budget & Credit Card Policy

Store Supplies

Maintenance Request Form

Security Towers (INEO)

Wholesale Products (TNW): Squish Candies & Candied Salmon

Store Standards

Operations

Manager Guide Introduction

Vendor Relationship Overview

The CSS (Current Store Status) List

Memberships Flow Map

Membership Tab Overview

Tasks Tab Overview

Membership Capacity Tracking

Glossary & Quick Reference

Foundations

Vendor Recruitment & Acceptance

Product Breakdown Guidelines

Investigating Suspected Wholesaling

Vendor Application Checklist

Recruitment & Selection

Invitation and Move-in

During Membership

End of Membership

Vendor Processes

Working with Vendors

Running a Promotion

Vendor Incident Reporting

Vendor Relations & Retention

Vendor Policies

Training Resources

Membership & Overage Rates

Forms & Templates

Vendor Policies, Rates & Forms

Vendor Relations - Manager Guide

Stripe Dashboard

MakersPOS 2.0 & Stripe (Coming Soon!)

What is Rippling

Disciplinary Action Procedure

Rippling (HRIS)

Hiring Process — End to End

Interview Questions

Job Offer Email (Sales Associates)

Onboarding a New Hire

Succession Planning

Handling Resignations & Terminations

Team Incentive Policy

Hiring & Onboarding

Sales Associate Training Guide

Assistant Store Manager Training Guide

Loss Prevention Guidebook

Product Care & Breakage Policy

Security Tower & Tags

Security Cameras — During Business Hours

Employee-Caused Damages & Losses

Standing Together: Responding to Hate in the Workplace

Employee Privacy Policy - Surveillance Cameras

Emergency Scenarios

Workplace Harassment Prevention Policy

Workplace Violence Prevention Policy

Workplace Incident Reports

Security & Safety

Retail Operations Forms

Vendor & Recruitment Forms

Careers & Applications

Forms & Quick Links